FC-10-0040F-247-02-36

All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.

FortiCare 24x7 Service

FortiCare 24x7 Service includes access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware.

• Technical support 24 hours a day, 7 days a week, 365 days a year
• Access to support through web portal, online chat and phone
• Fast and easy written access to technical support requests
• Advanced replacement service for hardware failures
• Manufacturer Part #: FC-10-0040F-247-02-36