FC-10-0VM01-643-02-12 -FortiMail-VM01 1 Year FortiCare Premium and FortiGuard Enterprise ATP Bundle Contract

Product Information

Product Code: FC-10-0VM01-643-02-12
Product Name: FortiCare 24x7 Support Contract – 3 Years
Applicable Product: FortiGate VM01 (Virtual Appliance)
Service Type: FortiCare Support Subscription
Support Coverage: 24 hours a day, 7 days a week
Contract Duration: 3 Years
Delivery Method: Electronic License/Subscription

Service Description

FortiCare 24x7 provides comprehensive support services designed to keep your FortiGate VM virtual appliance operating at peak performance. This subscription ensures you receive continuous technical assistance and firmware updates from Fortinet experts.

Key Features

• 24x7 Technical Support: Access to Fortinet’s support team anytime via phone, chat, and web portal.

• Firmware and Software Updates: Continuous delivery of security patches, firmware upgrades, and new software features to keep your virtual firewall secure and up-to-date.

• Access to Fortinet Knowledge Base: Detailed technical documentation, troubleshooting guides, and best practice recommendations.

• Hardware Return and Replacement: Applicable for supported hardware (note: virtual appliances excluded).

• Service Level Agreements (SLA): Defined response and resolution times to ensure timely assistance.

Compatibility

• Designed specifically for FortiGate VM01 virtual firewall deployments.

• Not applicable for physical hardware units.

Benefits

• Maximize uptime and reliability of your FortiGate VM environment.

• Minimize risk with proactive firmware updates and expert technical support.

• Streamline issue resolution with dedicated support resources.

• Ensure compliance with the latest security standards through continuous updates.

Ordering Information

• The product is delivered as a digital license, activated upon purchase.

• No physical media or hardware is included.

• Renewal options available prior to expiration.